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Enid Burns
Radiant Reflections Photography
Customer Service
Serving Younger Generations as Customers
Enid Burns
April 1, 2024
You don't need to treat younger customers with extra attention, but you do need to assess how much of an explanation of services is required.
Photo 34621573 © Auris | Dreamstime.com
Customer Service
Are You Having the Right Customer Conversation?
Enid Burns
Feb. 7, 2024
Forge the essential link between the technician and customer and translate the work that needs to be done.
Photo 181622976 © Boggy | Dreamstime.com
Sales+Marketing
Conquering the Rebrand
Enid Burns
Feb. 5, 2024
Boost a shop's brand recognition with a national name while still retaining the service of a local business.
Photo 31972460 © Leung Cho Pan | Dreamstime.com
Finance+Operations
What's Missing?
Enid Burns
Nov. 1, 2023
Evaluate your business to see where there are gaps to fill, or bulges to address to better serve customers and improve profits.
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