Artificial Intelligence has the potential to improve customer experience, retention and loyalty, and repurpose time to other areas of a facility.

Ford’s all-electric SUV has created buzz—but what’s the actual impact?  

 

Cars are not only displaying advanced technology on the outside but on the inside as well.

LiDAR technology on self-driving vehicles requires a certain amount of light reflected back to their sensors in order to detect surrounding objects. And your paint department can compromise that light. Here’s how LiDAR technology and paint interact on autonomous vehicles.

If you don’t understand advanced driver-assistance systems, Dave Hobbs says you’re not just going to lose customers to dealerships and progressive shops—you’re going to put drivers in danger. Here’s what you need to understand about these systems and how you can properly educate customers on the technology.

The number of subscribers to OnBoard Diagnostics aftermarket telematics solutions is expected to reach 117.8 million in 2019, which means the technology has the potential to completely reshape the industry. Here’s what the collision repair industry can expect.

Because of connected cars, repair shops need to understand their place in the vehicle cybersecurity equation and secure their networks to protect customers—and themselves.

There is a growing list of artificial intelligence options for auto repair shops. From reaching drivers to completing repairs, here’s a breakdown of AI designed to streamline communication with customers.

When Volvo declared all of its new cars would be hybrids or electric vehicles by 2019, it wasn’t just a promise—it was a tipping point. The need for hybrid/EV training is real, because the market is growing at an unparalleled rate. Here are the models you can expect to service and the regions most affected.

Technology is constantly improving and updating in vehicles, meaning drivers will crave to understand how their supercomputers-on-wheels work—which is where your shop comes into the picture.

In order to brace for increasingly complex vehicle repairs, shop owners must set aside a budget dedicated for extensive training and expansive tooling.

As connected car technology continues to sweep the automotive industry, access to OEM data is becoming more and more readily available. Here's what you need to know about the growing relationship between app developers and OEMs, and how it's improving shops' ability to digitally connect with drivers for service.

How to upload your shop's most important files to a cloud-platform system.

If you want to avoid any delays during insurance negotiations, it’s helpful to perform 3D measuring early in the estimation process.

Researchers developed a 3-D printed parts solution to lessen waste in the environment and potentially reduce costs for collision repairers.

In April, CIC proposed a new technician definition that would require ADAS knowledge and skills to read diagnostics. Here’s a breakdown of that new definition and what training would be required.