Massachusetts’ voter-approved Right to Repair law has become the front line for the aftermarket’s battle to ensure a competitive, fair repair ecosystem for customers.
Derek Kaufman, managing partner with Schwartz Advisors, breaks down how shops can tangibly use telematic systems to optimize relationships with their customers.
Consumer choice is key to a thriving automotive repair market. LKQ Corporation argues aftermarket parts are vital to the industry and perform equally in form, fit, function when compared to OEM service parts.
Bob Stewart, aftermarket service manager for General Motors, talks about why OEMs working with the aftermarket, instead of against it, is so crucial in today's industry.
As OEMs continue to develop increasingly diverse technologies, aftermarket repairers are being pushed to evolve and adapt to those technologies in order to keep the industry moving forward.
It's vital for a repairer to recognize which makes and models are equipped with connected car features because these features alert the driver to schedule service repairs.
