Kelly Blue Book says the tool is driving new customers with more than 46,000 consumers clicking on the service request button—more than half of whom are new to the dealer.

Whether it's web browsing, emailing or creating a password, make sure those actions don't become vulnerable to cyber threats. Here's how you can secure your shop's digital assets.

Follow these tips to make sure your operation is collecting, handling and securing customer data properly. Plus, learn what it takes to create a website privacy policy.

When it comes to consumer data privacy, OEMs are looking to get ahead of potential regulation. See what foundations that an automaker consortium has developed.

As the data available to shops evolve, so do the programs and hardware used to access it. Here are two perspectives from the point-of-sale world.

Before connected vehicles really take off toward a world of autonomy, the industry must first agree on what kind of network will support the tech. An analyst explains the debate here.

Onboard diagnostics systems, such as oil life monitors, are directing drivers to go to the dealership for service. The Automotive Oil Change Association argues that it's worded as a demand rather than a recommendation.

It's time to think about how the link between big data and your shop can push your operation into the next generation of repair and maintenance.