Here's What Experts Say on Improving Data Skills
Feb.13, 2020—You're probably tired of hearing about the word data by now. However, the reality is that data is everywhere and not just in a vehicle.
Not only can data be collected from connected cars or from diagnostic scan tools, data is an important part of keeping tabs on work in the shop. For instance, customer service representatives collect customer data on a day-to-day basis. They collect everything from the customer's demographics to history of repairs on the vehicles.
When it comes to collecting data, reading data, analyzing data, are you in the best place possible to perform those tasks? Here's a look at what experts advise on improving data literacy.
Boost Your Team's Data Literacy – Harvard Business Review
The benefit of all this data? Companies can figure out how to better solve customer needs, improve their services and operations, and make better decisions about the talent they hire.
The Takeaway: Set up a capability academy for data skills. A capability academy is a place employees go to advance specific job-related skills. They are sponsored by business leaders who care about data skills at the firm.
Some common missing data skills include:
- Ask the right questions
- Understand which data is relevant and how to test the validity of the data they have
- Interpret the data well, so the results are useful and meaningful
- Test hypotheses using A/B tests to see what results pan out
- Create easy-to-understand visualizations so leaders understand the results
- Tell a story to help decision-makers see the big picture and act on the results of analysis
Many employers who lose prospective applicants because of slow hiring have no way of knowing where applicants might have gotten held up in the process. But by continuously tracking data related to the hiring process, your team can identify areas for improvement--helping you speed up hiring time and build a team of qualified employees.
- Each time you have an open role, your team should measure how long it takes to review applicants.
- Beyond time to initially review applicants, it's also important for your team to have an understanding of how long candidates spend in each hiring step.
- Once you have an understanding of time to review applicants and total time in each hiring step, you can take a look at the bigger picture: total time to hire.