A Look Into Galaxy.AI
Oct. 21, 2020—Many in the industry are discussing technology “disruptions,” but one artificial intelligence startup is using its technology to streamline the links between drivers, insurers and repair shops.
Galaxy.AI, one of the newest corporate members of the Collision Industry Electronic Commerce Association, was founded in 2015 by its CEO, Jas Maggu. Headquartered in Boston, Mass., Galaxy.AI is streamlining claims estimation and inspection processes across the collision repair industry.
Here’s how the company did it, where it started, and how it’s getting along during a global pandemic.
Finding its Role
“An insurance company approached us and said they wanted to use our technology to see if they can automate the claim estimation process,” says Jas Maggu, founder and CEO of Galaxy.AI.
Maggu and her team got to work to understand the problem, and then they hit the roads, talking to automotive insurance companies globally. “They all had the same problem,” she says.
“So we decided to build a bespoke solution for the industry. We decided to focus on this completely and build an end to end product.”
Fulfilling its Role
“We provide artificial intelligence technology to enable different stakeholders to remotely inspect vehicles,” explains Maggu. “Then we take it a step further and enable insurance companies and autobody shops to automatically estimate claims.”
Through Galaxy.AI’s technology, when someone is involved in an accident the driver takes pictures of the entire vehicle and then uploads them where they are analyzed by an algorithm, which gives an assessment of what damage exists on the vehicle.
The algorithm used by Galaxy.AI is a “deep-learning” algorithm. Maggu describes it as a set of deep neural networks that allow the ingestion of data. “It’s a way to get more information, and more complicated information, from a data set.”
Deep-learning algorithms provide a variety of benefits to users, most of which Maggu says include the increase in speed and the increase in accuracy compared to traditional approaches.
From there, the algorithm also provides repair costs, labor costs, and parts pricing based on aggregated data, all before the vehicle makes it to a shop.
For body shops, the use of automated claims streamline the entire collision process. The technicians receive enough information through the app to diagnose the vehicle’s issues, order parts, and get started on other tasks necessary to complete the repair, all before the damaged car even arrives at the shop.
For insurers, the app bypasses a lot of leg work, literally.
“The first benefit is that they do not need to send someone to inspect the vehicle or ask the driver to take the car to a location for inspection,” says Maggu. “They can do it all through the self-serve application.”
Another benefit to insurers is fraud reduction due to the intelligence software. “AI compares the before and after pictures, and alerts insurance companies if the photos do not match up, meaning the claims are invalid, or if the claimant tries to add pre-existing damage to the claim,” Maggu says.
The benefits to customers are the decrease in repair time, and overall less effort on their end. The application tells them how much the repair will cost, where is the best place to go, and what they should expect from the repair process—meaning less Google searches while their vehicle is being towed.
Demand in COVID-19
“There’s more demand for our solution now with the pandemic,” says Maggu. “Insurance companies are realizing that they can no longer continue the traditional service, they need to digitize the claims and vehicle inspection process.”
Social distancing practices have eliminated most face-to-face contact, and thanks to Galaxy.AI’s app, it may no longer be needed during the claims process of collision repair.
Maggu’s company has fewer than 20 people on staff, but they are evolving the claims process for the entire industry.
Image: Courtesy of Galaxy.AI