Current Issue


From the Shop Multimedia ADAPT Reports Videos

Creating the Modern Customer Experience

Order Reprints

May 20, 2020—Connectivity isn't just about the vehicles of the future communicating with one another. Technology will also have huge impacts on how shops communicate with customers. 

Check out this informative talk from shop owner Greg Buckley from the 2019 Ratchet+Wrench Management Conference. Buckley focuses on the ways technology can be used to streamline business; key trends in technology; and how to budget effectively to make the purchases you need to take your shop to the next level.

Buckley invites viewers to think more critically about the effect that constant connectivity has on the shop-client relationship, as well as how owners should think of the customer perspective to foster growth.

"We're connected. We have to be able to understand, accept and actually integrate ourselves within that stream of communication to produce a great experience," Buckley says.


Click here for more information on the management conference.

Related Articles

Is the Customer Connected Throughout the Repair?

Certifying the Modern Technician

Certifying the Modern Technician

You must login or register in order to post a comment.