ADAPT Podcast: Susanna Gotsch
April 15, 2020—Susanna Gotsch is an industry analyst at CCC Information Services, which just released its Crash Course 2020 report. It's full of information and data about consumer and technology trends in the claims and collision repair industries.
ADAPT Editorial Director Anna Zeck spoke with Gotsch about how these trends affect all segments of the automotive aftermarket. In particular, the conversation looked at how industry tech is evolving both for the consumer and the repairer.
The full CCC report can be found here.