March 27, 2020—Editorial Director Anna Zeck speaks with collision shop owner Kye Yeung about how he motivates his team to strive for positive change, even though it takes a lot of work to update a shop's processes.

Yeung is the owner of European Motor Car Works in Santa Ana, Calif. When he started building a new shop in 2001, he designed it with his certification programs in mind. That meant creating an aluminum repair clean room for his Aston Martin and Jaguar aluminum repair certifications. In 2017 European Motor Car Works opened a new facility to service our customers.

"We found that our profitability was increased when the technicians work on the same type of vehicle over and over," Yeung said during the interview.

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