Jan. 25, 2021—BMW has partnered with Blitzz, a remote visual assistance platform, to create a service in which BMW agents can work through issues on a customer’s vehicle and help work them through any possible solutions all through a video chat.

Noel Burris, manager of BMW’s roadside assistance program, and Rama Sreenivasan, CEO and co-founder of Blitzz, join the show today to talk about the new system and how video service could having lasting effects on the automotive aftermarket.

Subscribe to The ADAPT Podcast on your platform of choice:

Image: Tim Samuel