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Podcast: BMW, Blitzz Tout Remote Assistance Service

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Jan. 25, 2021—BMW has partnered with Blitzz, a remote visual assistance platform, to create a service in which BMW agents can work through issues on a customer’s vehicle and help work them through any possible solutions all through a video chat.

Noel Burris, manager of BMW’s roadside assistance program, and Rama Sreenivasan, CEO and co-founder of Blitzz, join the show today to talk about the new system and how video service could having lasting effects on the automotive aftermarket.


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