Ford Using 'Charge Angels' to Find, Fix Broken EV Chargers
Oct. 12, 2021—Ford Motor Co. is planning to send out groups of technicians known as "Charge Angels" to test and fix EV charging stations that have been publicly documented as not working properly.
Details haven't been finalized for the project, but a report from Engadget says the automaker plans to have its roving technicians in specially equipped Ford Mustang Mach-E electric vehicles out repairing stations by the end of the year.
“All they’ll do all day long is go and check them to see where they fail and why,” Ford EV executive Darren Palmer said in the report. “There are a lot of plugs out there, but some of them are old and they don’t have the quality or reliability we want. Over 99.5 percent of customers go into a charger and get a charge. We’re pleased about that. But a number less than that get a charge the first time they charge.”