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EV Drivers Frustrated with Charging Availability

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An electric vehicle at a charging station.

August 19, 2021—A survey from J.D. Power shows EV owners across the U.S. are becoming increasingly frustrated with a lack of readily available charging options.

The company's 2021 U.S. Electric Vehicle Experience Public Charging Study surveyed more than 6,600 EV owners across the country about the convenience and ease-of-use of nearby public charging stations, according to a report from CNBC, and found many owners don't have access to many options. Those they do have access to are often out of service or overused.

“Owners are reasonably happy in situations where public charging is free, doesn’t require a wait and the location offers other things to do — but that represents a best-case scenario,” J.D. Power’s Brent Gruber said in the report. “The industry needs to make significant investment in public charging to assure a level of convenience and satisfaction that will lure potentially skeptical consumers to EVs.”

Tesla, Volta and ChargePoint were found to be the most highly rated public charging providers.

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